Responder

Telvent Miner & Miner?s Responder is a GIS-hosted, distributed Outage Management System (OMS) - a complete solution that centralises functionality through integration of best-of-breed systems. With its emphasis on implementability and sustainability, Responder is a simple-to-use OMS that has been developed to be scalable and extensible. It offers users a significant strategic advantage by delivering the ability to deploy OMS with low risk and at reasonable cost.

Responder leverages an organisation?s investment in ArcFM GIS to provide a trouble call analysis and OMS that offers:

• Call entry and visualisation
• Incident creation and management
• Graphical User Interface (GUI) based on ArcMap
• Near real-time operation and fast, efficient updates
• System reliability reports
• History management and reporting
• Crew dispatch and tracking
• Network management (switching, tagging, cuts)
• Support for web and desktop access
• Support for alarms and events
• An application built on open standards, utilising non-proprietary programming languages and providing standard interfaces for integration with other systems such as SCADA and telephony
• Additional ad hoc reports
• Support for regions

Data Maintenance
While other systems require separate GIS and OMS databases, Responder uses the existing ArcFM GIS database, eliminating the need for redundant update of the OMS database when changes are made to the GIS database. Responder automatically incorporates changes made to the ArcFM GIS into the OMS database