Maintenance
The ESRI Australia Maintenance Program is designed to make sure your organisation continues to get maximum value from its investment in ESRI and ESRI Australia technology.
Benefits of the ESRI Australia Maintenance Program
By subscribing to the ESRI Australia maintenance program, you are guaranteed access to the most current version of all software, and unlimited technical support.
ESRI Australia's maintenance program includes the following:
- Software updates
- Unlimited technical support
- Discounted training
- Subscriptions to publications and newsletters
- Invitations to ESRI Australia events
- Free registrations to ESRI Inc's International User Conference (dependent on the number and type of licences held)
Maintenance Process
ESRI Australia provides maintenance for the first twelve months after purchase, as part of the initial software purchase on all software (excluding ArcPad and EDN subscriptions). Prior to the maintenance period expiring, ESRI Australia will issue a yearly quotation for continuation of your software maintenance. Software maintenance dates on newly purchased software will be synchronised so that all licences reflect a common maintenance anniversary date.
The quotation will be valid to the expiry of maintenance, and will list all software licences including:
- Type of licence
- Quantity of each licence
- Maintenance period dates
- Type of maintenance (i.e. primary or secondary)
- Pricing for each licence
Our goal is to provide your organisation with time to plan and respond to the renewal of your software maintenance, avoiding any interruption to your maintenance term which could impact access to technical support and other benefits of the ESRI Australia Maintenance Program.
Please contact us if you have any questions about your maintenance.